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Refunds and returns policy

Refunds and returns policy


Our refund and return policy lasts for 30 days. If 30 days have passed since the purchase, We cannot offer you a full refund or replacement.

To be eligible for a return, Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of merchandise are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that contain intimate or sanitary ware, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

gift cards
Downloadable software products
Certain health and personal care items

To complete the return process, We require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations in which only partial refunds are granted:

Book with clear signs of use
A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, damaged or missing for reasons that are not our fault.
Any item returned more than 30 days after delivery

Once you have received and inspected your return, We will send you an email to let you know that we have received your returned item. We will also notify you of the approval or denial of your refund.

If you are approved, the refund will be processed, A credit will automatically be applied to your credit card or original method of payment, within a certain period of days.

  • Late or lost refunds
  • If you haven’t received a refund, First check your bank account again.
  • Then call your credit card company, It may take some time before your refund is officially posted.
  • Then , Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and haven’t received your refund yet, Please contact us at {email address}.

sell items

Only regular priced items can be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, Send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, You will receive a gift credit in the amount of your return. Once the returned item has been received, A gift certificate will be mailed to you.

If the item was not marked as a gift when you purchased it, Or if the gift-giver ships the order to themselves to give to you later, We will send your refund to the gift giver and they will find out about your return.

Shipping and returns

to return your product, You must mail the product to: {physical address}.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you get your money back, The cost of return shipping will be deducted from the refund amount.

depending on where you live, The time it may take for your exchanged product to reach you may vary.

If you are returning expensive items, You may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

need help?

If you have further questions about the privacy and security of your information, or if you would like to update and remove your information, please contact us.

Todo iç ve dış ticaret limited şirketi,
Merkez dist I tower plaza floor 9 No 64,
Bomonti şişli,


Tel: (+90) 212 890 1049


Your interest and concerns about the confidentiality and privacy of data is a matter of utmost importance to us. We hope that this will be achieved through this policy.